Last updated: 6 May 2026
1. About these terms
These terms apply to this website and to Jakoma services unless a separate written proposal, quote, statement of work, invoice or contract says otherwise. For questions, contact support@jakoma.org.
The contracting party, address for notices, VAT position and any company registration details should be confirmed in the relevant proposal, quote, invoice or order confirmation.
2. Services
Jakoma may provide consultancy, AI governance support, data and analytics work, automation and prototype services, audit and assurance support, Independent Living Tech services, property technology services, templates, toolkits and related advice.
The exact scope, outputs, assumptions, responsibilities, price and timeline will be set out in the relevant proposal, quote, statement of work, order page or confirmation email.
3. No regulated professional advice unless agreed
Jakoma provides practical technology, governance, analytics, assurance and delivery support. Unless expressly agreed in writing, Jakoma does not provide legal, medical, financial, clinical, tax, insurance or regulated professional advice. You remain responsible for decisions made using Jakoma outputs.
4. Customer responsibilities
- provide accurate information and timely access to relevant people, systems, documents and locations;
- tell Jakoma about relevant risks, vulnerabilities, safety issues, restrictions, permissions or third-party requirements;
- review outputs and decisions before implementation;
- obtain any required internal approvals, landlord permissions, insurance approvals or professional sign-off.
5. Pricing, deposits and payment
Prices, VAT position, payment dates and deposit requirements will be stated before you place an order or agree to proceed. Deposits may be used to reserve time, purchase equipment or begin preparation. If a deposit is non-refundable or partly refundable, this must be made clear before payment.
6. Online, remote and consumer orders
Where consumer distance-selling rules apply, customers may have a 14-day cancellation right. If you ask Jakoma to start services during the cancellation period, you may need to pay for work already completed. If you buy digital content for immediate access, you may lose the right to cancel once you expressly agree to immediate delivery and acknowledge that right is lost.
Order pages and confirmation emails should clearly describe the service, total price or calculation method, payment arrangements, cancellation rights, deposit conditions and any minimum commitment.
7. Independent Living Tech and property technology
Technology can support safety, confidence and convenience, but it cannot remove all risk or replace appropriate care, supervision, emergency services, clinical advice, safeguarding processes or property management responsibilities. Device performance can depend on connectivity, power, maintenance, user behaviour, supplier services and environmental conditions.
8. Equipment and third-party services
Jakoma may recommend, configure or help set up third-party devices, platforms, apps or services. Their own terms, warranties, privacy notices, subscriptions and limitations apply. Unless agreed otherwise, equipment ownership, subscriptions and manufacturer support remain between you and the relevant supplier.
9. Intellectual property
Unless agreed otherwise, Jakoma retains intellectual property in its pre-existing methods, templates, tools, know-how and reusable materials. You may use the specific deliverables supplied to you for your internal or agreed purpose once invoices are paid.
10. Confidentiality and data protection
Both parties should protect confidential information. Jakoma will handle personal data in line with the Privacy Notice. If a project requires Jakoma to process personal data on your behalf, a separate data processing agreement may be needed.
11. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, Jakoma is not responsible for indirect loss, loss of profit, loss of opportunity, loss caused by inaccurate customer information, third-party system failures, device outages or decisions made without appropriate review. Any liability cap should be agreed in the relevant proposal or contract.
12. Complaints and contact
Please raise concerns promptly by emailing support@jakoma.org. Jakoma will try to resolve complaints fairly and proportionately.
13. Governing law
Unless agreed otherwise, these terms are governed by the laws of Northern Ireland and the courts of Northern Ireland will have jurisdiction, subject to any mandatory consumer rights that apply.